VIPMascot / Track Your Order
Follow your mascot's journey
Getting ready for your next big moment? Enter your shipment tracking number below to see the latest carrier updates, right here on our website.
Track your shipment
Powered by 17TRACKUse the tracking number from your shipping confirmation email. Your VIPMascot order number is different from your shipment tracking number.
Tracking is provided by 17TRACK. Selecting “Track shipment” sends your tracking number to 17TRACK to retrieve shipment updates.
Having trouble viewing the results? Open tracking on 17TRACK →
Haven't received a tracking number?
Carrier tracking covers the journey after dispatch. If your mascot is still being prepared or made, shipment updates may not be available yet. Check your shipping confirmation email, including your spam or junk folder.
Ordered with an account?
Sign in to view your order status and any shipment details available in your order history.
View order history →Checked out as a guest?
Email us from the address used at checkout and include your order number. If you cannot find it, include your name and purchase date so we can help locate your order.
Ask about your order →Tracking questions, answered
Why does my tracking number show no information?
A shipping label can be created before the carrier collects or scans the parcel. Double-check that you entered the shipment tracking number from your shipping confirmation, then check again after the carrier's next scan. If it still cannot be found, contact us with your order and tracking numbers.
Why hasn't the tracking status changed?
Updates can pause while a parcel travels between facilities, clears customs or transfers to a local delivery carrier. Tracking reflects the carrier's latest available scans. If your shipment is past its expected delivery date, email us so we can help check it. For delivery information, see our Shipping Policy.
What if I have more than one tracking number?
Track each number separately using the box above. If your order has been split into multiple parcels, they may move through different facilities and arrive on different days. Contact us if you are unsure whether all parts of your order have shipped.
Tracking says delivered, but I can't find my parcel.
Check the carrier's delivery details, the delivery location, and anyone who may have accepted the parcel, such as reception or a household member. If it is still missing, contact the carrier and email us with your order number, tracking number and details of the issue so we can help investigate.